The commercial disruption caused by COVID-19, along with the subsequent movement restrictions and changes to health and safety regulations, has had an impact on operations. Remote working has meant we have had to adapt the way we communicate with the team and our clients.

We have built a collaborative environment and our open-door policy applies to employees and clients alike, fostering a sense of transparency throughout all relationship touchpoints – this has not changed. Employees continue to have virtual access to senior management should they wish to discuss personal or professional matters.

With many projects still under construction, site visits remain a mandatory part of our procedure, meaning we have implemented additional precautionary measures to ensure the safety of our team and clients on-site. We ask that clients outline their internal safety procedures and clarify if they have had any COVID-19 cases, if there are any active cases and when the last case was confirmed. This gives our team the comfort of knowing they are going to a safe environment when carrying out site inspections, and the client is reassured we are fully aware of their internal safety procedures.